Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary 

The Parts Journeyman is responsible for delivering outstanding customer service and parts knowledge to internal and external customers. You will lead a team of parts personnel, ensuring efficient operations and timely fulfillment of orders. The Parts Journeyman is required to respond to customer enquiries, aid with customer orders, coordinate product deliveries and efficiently find ways to source parts that are not kept within our inventory.

Job Duties 

• Prepare detailed invoices. 
• Required to maintain the inventory and cleanliness of the inventory storage area. 
• Handle parts requirements of customers through counter service and sales. 
• Must be able to work 40+ hours, especially during the busier season(s). 
• Verify receiving shipments by checking order against packing list. 
• Assist in keeping parts clean and shelf section area stocked and orderly. 
• Follow-up on shortages and expedite through reporting to parts manager. 
• Supply service technicians with parts ordered through parts requisition forms. 
• Must be able to operate a forklift to move parts in and out of warehouse and parts department. 
• Must be able to do heavy lifting of equipment parts and tools as required from time to time. 
• Able to understand and comply with posted rules and procedures. 
• Generate sales. 
• Maintain a high level of customer service. 
• Support merchandising and promotional activities. 
• Ensure accuracy in all transactions, inventory, and procedures. 
• Participate in general maintenance and upkeep of the parts department.
• Maintain a high level of product and service knowledge. 
• Performs other duties as required. 

Requirements 

• High school diploma or GED. 
• Parts Technician Red Seal with 5 years or more experience or 5-10 years direct experience in a parts capacity.
• Experience in Agricultural service, parts, or dealership environment preferred
• Shipping and warehousing experience. 
• Must have exceptional communication ability dealing with the customers. 
• Strong mechanical aptitude and/or industry knowledge considered an asset
• Ability to offer knowledgeable information to our customers via phone or in person. 
• Knowledge of ordering, receiving, and stocking inventory is required. 
• Must have a valid class 5 driver’s certificate. 
• Ability to operate forklifts, dollies, shop tools, and other shop equipment competently and safely.
• Willingness to assist other staff as appropriate and as workloads dictate.

Compensation

• $35-$41 per hour depending on experience 

Work Conditions 

• Fast-paced service office and shop environment.
• Frequent interaction with customers, technicians, and internal departments.
• Ability to work extended hours during peak seasons as required.
• May be exposed to high levels of noise.
• Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)

Physical Requirements

• Ability to lift and move parts and equipment as required
• Prolonged periods of standing, walking, and desk work
• Manual dexterity required for computer and administrative tasks