Red Seal Heavy Duty Service Technician Shop and Field
Company Overview
Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.
Summary
Join our team as a Mobile Heavy Duty Service Technician with AG experience at our Oliver branch! The Service Technician is responsible for inspecting, conducting preventative maintenance, and repairs on the equipment Pinnacle sells and services. The Service Technician will execute maintenance, diagnose complex problems, and plan and execute repairs, communicating with the parts dept for parts and supplies as required. This individual will make recommendations based upon observed problems and/or practical maintenance requirements when applicable. Other related duties such as diagnostics and more complex troubleshooting will be assigned as necessary. This position will ensure high standards of workmanship and efficiency.
Responsibilities
We are looking for a proactive and efficient, Red Seal Service Technician to join our team. In this role, you will be responsible for both field (From Penticton through Osoyoos) and shop duties, ensuring high standards of workmanship and efficiency in equipment maintenance, repairs, and diagnostics.
- Required to complete field and shop duties with the same positive attitude and efficiency.
- Adhere to established safe working procedures and always wear the proper safety equipment.
- Ensure high standards of workmanship and efficiency in repairing, maintaining, and diagnosing equipment within scope of training.
- Adhere to company policies and standards for cost control, waste reduction, quality, and customer service.
- Trained in safe use of tools and machine operation for jobs assigned including computers and diagnostic software.
- Ensure paperwork applicable to the role and jobs performed is completed accurately and timely.
- Inform supervisor of materials/supplies needs and accurate parts ordering for jobs assigned.
- Take a proactive approach to preventative maintenance and selling DLEAMC value.
- Perform or assist with administration duties, such as timesheet completion, inspections of equipment and technical support for others on the team.
- Attend training and share value with others on the team as required by the company.
- Keep abreast of technology as applicable to the role and as required by the company.
- Maintain a clean working area and/or clean service vehicle between tasks and at end of day.
- The ideal candidate will be committed to delivering quality service while adhering to company standards for cost control, safety, and customer satisfaction.
- High school diploma, GED, or equivalent.
- Valid Red Seal ticket required.
- Clean drivers abstract
- Able to travel for training (within country)
- Experience with offroad agricultural and construction equipment strongly preferred.
- Knowledge of appropriate materials, methods, and tools required in various repair processes.
- Knowledge of equipment and site safety.
- Ability to effectively communicate both verbally and in writing.
- Ability to read schematics, equipment manuals and use related software for diagnosis.
- Ability to lift heavy objects, walk, and stand for long periods of time.
- Ability to work in a hot and humid, as well as a cold outdoor environment.
- Ability to work individually as well as part of a team.
Compensation
- $35-$51.70 per hour depending on experience
- Supplied company vehicle (Service Truck)
- Tool allowance provided
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Free on-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Exclusive corporate discounts